Service and Maintenance
Service and Maintenance by best field service engineers
1. Engineered for Industrial Environments
Xoptix particle size analyzers are designed specifically for harsh industrial applications. Unlike laboratory instruments adapted for process use, IntelliSizer is built to operate directly beside mills, classifiers, and conveying systems where dust, vibration, and continuous operation are everyday conditions. Every component is selected to maximize reliability in demanding production environments.
2. Designed for Easy Service
Serviceability is built into the instrument from the beginning. The unique optical system is mounted within a single precision-machined metal body, making it highly resistant to vibration while maintaining long-term optical alignment. The complete measuring cell can be removed in around two minutes using a single locking screw, allowing fast inspection and maintenance with minimal production downtime.
3. Long-Term Spare Parts Support
Xoptix designs and manufactures the majority of critical components in-house, allowing us to maintain excellent spare parts availability throughout the product lifetime. Our robust supply chain ensures that replacement parts remain available for many years, reducing maintenance costs and protecting your investment over the long term.
4. Experienced Service Engineers
Our engineers have extensive experience installing, commissioning, servicing, and optimizing online particle size analyzers across a wide range of industries. Every installation benefits from practical process knowledge combined with deep understanding of both the instrumentation and the grinding process, ensuring reliable operation from day one.
5. Built for Continuous Operation
Industrial process control requires continuous measurement. Xoptix instruments are engineered for reliable 24-hour, seven-day operation, providing uninterrupted particle size data throughout production. Their robust mechanical design minimizes wear while maintaining stable performance over long operating periods.
6. Proven Reliability
The true measure of any online instrument is its availability. Xoptix systems typically achieve approximately 98% operational uptime across our installed base, providing customers with continuous process information while minimizing maintenance requirements and unexpected interruptions. High availability means operators can rely on real-time particle size data whenever it is needed.
7. Remote Diagnostics
Powerful Xoptix software includes advanced remote diagnostic capabilities that allow many issues to be investigated without visiting the plant. Our engineers can review instrument status, measurement quality, alarms, operating parameters, and system performance remotely, often resolving problems quickly while reducing service costs and minimizing downtime.
8. Experience Built Through Hundreds of Installations
Our large global installation base has continuously improved both our products and our service capabilities. Experience gained from hundreds of successful installations has helped us refine our hardware, software, installation procedures, and maintenance practices while building a highly trained team of service engineers capable of supporting customers worldwide.
9. Simple Preventive Maintenance
Routine maintenance requirements are intentionally kept to a minimum. We recommend a simple monthly inspection, including cleaning the instrument with compressed air where required, together with an annual preventive service visit by a Xoptix engineer. This straightforward maintenance schedule helps ensure maximum reliability, measurement accuracy, and long-term system performance.
10. Operator Training and Long-Term Support
Successful operation extends beyond the installation itself. Xoptix provides comprehensive operator and maintenance training to ensure plant personnel fully understand the instrument, software, routine maintenance, and basic troubleshooting procedures. Combined with responsive technical support and continuous product development, this helps customers achieve the maximum value from their investment for many years.
11. Compact Installation Requirements
Xoptix systems are designed with practicality in mind, requiring significantly less installation space than many alternative online particle size analyzers. Their compact design simplifies integration into existing process lines while reducing structural modifications. Low compressed air consumption, modest electrical power requirements, and a small installation footprint help minimize operating costs and make Xoptix systems easier and more economical to install, even where space and utilities are limited.
